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The Secret to Business Growth: Know Your Ideal Customer

Posted by advantagemarketing on April 18, 2012

“The aim of marketing… is to understand the customer so well the product or service sells itself.”  - Peter Drucker

By Loraine Kasprzak

These tips and ideas can help you determine who your ideal customer is, which can help you grow your business.

I’ve asked many business owners who their target audience is. Many will tell me “everyone” – but that’s wrong! If you are targeting everyone, you are targeting NO ONE. You’re not using your time or resources effectively.You know what it’s like when someone is trying to sell you something that you have no interest in – you want to get away from that person as quickly as possible. But if you focus on solving the needs of a specific audience, you are more likely to get them to KNOW, LIKE and TRUST you – and you won’t have them running in the other direction.

The secret to building your customer base is to understand your IDEAL CUSTOMER. Without this insight, your marketing tactics will not attract more customers. More importantly, you won’t grow your business.

Al Turrisi, business development expert and founder of Turrisi & Associates, often explains to his new clients that not everyone is a prospect for their products or services. In a recent blog post, he illustrates this point by recounting a conversation he had at a dinner meeting, before he was introduced as the guest speaker:

The person to my left, Joe, was telling me how he has to convince his prospects they need his service. “And, they just don’t get it.”

As the conversation continued, Joe, not realizing I was the guest speaker, said to me, “By the way, what do you do?”

Al: I am a surgeon.

Joe: What do you specialize in?

Al: I removed gall bladders.

Joe: Oh, that’s interesting.

Al: I did my training at John Hopkins and I can tell you need gall bladder surgery.

Joe: No I’m fine.

Al: You may think so, but I know better, and as a surgeon I am telling you, you need surgery. If you come to my office tomorrow I will make the arrangements.

At this point Joe got a little irritated and said, “No, I don’t need surgery!”

Finally, says Al, “I admitted to Joe I was not a surgeon but was the guest speaker and I was trying to show him, you just can’t convince people what they need or what they need to do.”

“You have to start by knowing who your ideal prospect is and what they want – not what you want to sell them, if you really want to increase your sales volume and ultimately your profits,” Al emphasizes.

How do you determine who your ideal client is? Here are 6 factors I work through with my clients to develop an ideal client profile. I ask my clients to think about their best current clients:

How would they describe this person? Are they male or female? How old are they? Where are they located? Are they a business owner, or do they work for a corporation?

What does this client want – what does he or she value, fear, dream about? Do they want to impress the boss? Are they driven to succeed? Do they want to work fewer hours? Spend more time with family?

How does this person buy? Who is a part of their buying decision process (e.g., family members, management team, or their accountant)? Do they respond to sales presentations or informal discussions?

What is the best way to communicate with them? Are they on Facebook? Do they like to attend webinars? Or workshops? Do they prefer to be referred by a trusted professional?

Most importantly, what is their urgent need? What is it about your products or services will resonate with them, and address that need?

Once you know who your ideal customer is, what do you do with the information? These are among the tips Al offers:

  • Develop screening questions that can be used to capture data from prospects.
  • When you’re with a new prospect, ask these questions.
  • Measure the information you receive from the prospect against the ideal model.
  • Determine if the prospect has a compelling reason to do business with you.
  • Don’t waste your time trying to convince people they need you.

 

Who is your ideal customer? How do you address their urgent needs with your products or services? Please tell us in the Comments section below.

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Posted in B2B marketing, Business, Marketing, Marketing Strategy, small business | Tagged: , , | 3 Comments »

Speaking that Connects: Decent and Excellent Are Not the Same

Posted by advantagemarketing on February 24, 2012

My colleague Eileen Sinett is an expert at helping professionals develop as public speakers. In this post she shares best practices from her book, “Speaking that Connects”. If you are a professional who wants a marketing advantage, says Eileen, become as skilled a presenter as you are an expert in your field.

by Eileen Sinett

public speaking

Create a buzz about your business by following these public speaking tips from expert Eileen Sinett.

The best way to create a buzz about yourself, your business or your product is to get in front of a group and talk about what you know.   And because public speaking can influence many at once, it is the marketing tool of choice for many businesses – better than video, pay per click, or a blog post.  Public speaking provides a dynamic and energetic connection between you and your existing and potential customers or clients that no other medium can touch.

Of course this is only true if you are a speaker who is:  (1) comfortably authentic (true to yourself and not oozing anxiety), (2) focused and clear (you know how much or little to say) and (3) engaged and connected (aware of and able to navigate the invisible thread between you and your listeners).

Many business owners and professionals have told me that they do speak publicly– to rotary groups, Chambers of Commerce, trade organizations, etc., and have done a decent job.  But decent is not excellent, and it is excellence that drives a competitive advantage for you and your business.

To reap the marketing benefits of speaking publicly, you will want to capitalize on these best practices:

1. Begin your speech without words. Experience three seconds of silence! If you think this is crazy, think again.  All communication begins from silence.  On the page, it’s white space or margins; with speaking, it’s not speaking. Look (without saying anything) before you speak.  Like a conductor of an orchestra, you are in charge and set the tone. Allow yourself a few seconds to connect inwardly as you look out at the crowd.  Your listeners will appreciate this “verbal white space.”

2. Know how you will start.  Learn, (not necessarily memorize) how you will start your talk.  Try on a new way of opening, i.e., a rhetorical question, striking fact, or personal story, rather than the usual, bland, “I’m So and So and I’m going to talk about “X.”  Reveal yourself through an anecdote or short story that allows the audience to know you as a person and bridge this story to your focus.  Commit to practicing this opening at least once, aloud, sometime before your presentation to minimize “start-up” anxiety!

3. Stand still for your first two or three sentences. You will look in control, maximize your image and presence and project strength (even if you feel nervous).  Reducing movement at the beginning of your talk also helps your audience to listen with focus. (By the way, standing still does not mean standing stiffly at attention.)

4. Build your talk around 3 ideas and limit your speech to 20 minutes. The average person remembers 3-5 ideas plus or minus 2.  By batching your concepts in threes, you facilitate and sustain audience interest.

5. Embrace less is more, when it comes to visual aids.  Reduce text, read less and be less slide-dependent.  Be able to overview your presentation highlights without a single slide!

6. Hear yourself as you speak!   You will become more conscious of what you say and how you say it.  As a result, your self-awareness, presence and connection will grow.

7. Stop worrying about your hands! Let them be! Focus on your passion and your hands will gesture in a way that is natural for you.

8. Control-Alt-Delete any negative self-talk. Eliminate any judgmental inner chatter to create space for something neutral or positive.

9. Refrain from running “off-stage” if you ask for questions and you don’t get any (a very awkward moment indeed). Start the question-ball rolling by saying something like, “Sometimes people ask me…” Then answer that question and ask the audience again if they have any questions (usually they do).

10. Have the final word! After the Q & A, close your presentation by reiterating your key message – what you want the audience to most remember.  These will be the last words they hear, so make them clear and concise and deliver them with confidence!

Continue the conversation. What else can a speaker do to connect with his or her audience? Please tell us in the Comments section below.

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Eileen N. Sinett, author of “Speaking that Connects,” is a coach-consultant and keynote speaker whose knowledge spans several cross-functional disciplines: the speech arts, communication sciences, psychology, career management, and training and development. She is committed to promoting confidence and clarity in speakers worldwide, enhancing personal and business relationships through communication improvement, and raising the bar on speaking performance with her unique presentation training brand, Speaking that Connects, www.speakingthatconnects.com.

Posted in B2B marketing, Marketing, Professional service firm marketing, Public speaking, small business, Traditional marketing | Tagged: , , , , | 1 Comment »

FREE Marketing Tools and Resources

Posted by advantagemarketing on January 11, 2012

Free marketing resourcesThese free resources can help you make the most of your marketing budget:

Marketing  Plans

Guide to developing a marketing plan – http://www.missouribusiness.net/sbtdc/docs/marketing.pdf

Free sample marketing plans – http://www.mplans.com/

Marketing campaign checklist – http://marketing.about.com/od/marketingworksheets/a/Marketing-Campaign-Checklist.htm

Marketing Calendar – http://marketing.about.com/cs/advertising/a/mktgcalendar.htm

Publicity/PR

Help a Reporter (HARO) – http://www.helpareporter.com/ – Get free PR for your company by becoming a source for reporters and bloggers.

PR Log – www.prlog.com – publish your press releases for free

PR.com – www.pr.com publish your press release; set up a free company profile

Publicity Insider – www.publicityinsider.com – how to get free publicity for your business

Web-based calendar

Google Calendar – access your calendar from all your smart devices

Email Apps

Gmail – free email account from Google

Mail Chimp – www.Mailchimp.com free for 2,000 or fewer subscribers; some advertising content

Campaigner – www.campaigner.com – free for up to 500 subscribers; up to 1MB of storage

File Sharing Apps

Google Docs – create and share your documents online. Access Documents from the “More” tab in Google’s top navigation bar.

Dropbox – https://www.dropbox.com/

Photos

Flickr – www.flickr.com – Creative Commons photos you can use in your marketing materials

Photo editing

IRFAN View – www.IRFANView.com

Picnik – www.picnik.com

GIMP  – http://www.gimp.org/

Video and Audio Creation

Camstudio – www.camstudio.org record all screen and audio activity on your computer and create videos.

Audacity – www.audacity.sourceforge.net Free, open source software for recording and editing sounds

Webinar and teleconferencing

Free Screen Sharing - http://www.freescreensharing.com/   Webinar and audio conferencing. Accommodates up to 96 users

Free Conference Call – http://www.freeconferencecall.com. Free conference calling for up to 96 users.

Social Media Apps

Your Buzz www.yourbuzz.com  – from American Express. Track what’s being said about your business in social media and get a fresh perspective about your customers.

TweetDeck - http://www.tweetdeck.com  - manage Twitter; schedule your updates to FB, LinkedIn, Twitter and more

HootSuitewww.hootsuite.com – The leading social media dashboard to manage and measure your social networks

Social Oomph –  https://www.socialoomph.com/

AllTop http://alltop.com/  Not sure about which blogs are prominent in which sector? This is a great place to start.

Alexa - http://www.alexa.com/ – track the traffic to your website. Alexa will tell you how much traffic a site gets, where that traffic is coming from, whether it is gaining more traction etc.

Google Trendshttp://www.google.com/trends Planning on launching an activity? Run a quick search to see which time of year the world is talking about that subject the most.

Google Alerts – input keywords to track your industry, competitors and your company’s publicity

Klout - http://www.klout.com/home This will allow you to identify some of the key conversation drivers in the areas you are interested in.

Blogging
Blogging checklist – http://advantage-marketingblog.com/2011/07/18/quick-start-checklist-blogging/

15 tips for developing content – http://advantage-marketingblog.com/2010/12/22/15-tips-for-engaging-content/

Word Press – www.wordpress.org (self hosted) or  www.wordpress.com (hosted by WordPress)

Tumblr -  www.tumblr.com

Blogger -  www.blogger.com

Movable Type -  www.movabletype.org

Posterous - www.posterous.com

SquareSpace - www.squarespace.com

Posted in B2B marketing, Business, Email marketing, Marketing, Marketing plans, small business, Traditional marketing | Tagged: , , , , | 1 Comment »

IBM’s Lessons Learned in Social Business

Posted by advantagemarketing on September 20, 2011

social media and IBM

You can do social the hard way, or read these lessons learned by the IBM mid-market team

By Loraine Kasprzak, CMC

“I didn’t fail; I just found a thousand ways that didn’t work.” – Thomas Edison

In my previous post, I highlighted how IBM uses digital and social marketing to build its online eminence (think: Watson on Jeopardy), leverage the intellectual capital of its 400,000 employees, and provide deep-level content for its target audiences. This post resulted from my conversations with Leslie Reiser, Program Director of Worldwide Digital Marketing for IBM General Business.

Leslie and her team built IBM’s infoboom online community to collaborate with mid-market B2B companies. In October 2011, infoboom merged with new and expanded IBM midsized business social media channels – making it easier for business leaders to engage with the information that interests them.

The team has many lessons learned that small and mid-market businesses can apply to their own social marketing strategy. These are some of the insights Leslie shared:

Get the support of your leadership team. This helps galvanize the broader organization behind you. Present the business case and talk about social in terms leadership understands. Leslie’s team set up a consolidated dashboard with social sharing and engagement metrics that demonstrate value to the business.

Online communities take care and feeding. Community building isn’t easy. You need to understand the market view. What does the market want – an objective approach or one that’s vendor-driven? Then differentiate yourself – find a market niche and present a better solution for the niche’s needs.

Do your research and talk to clients. IBM’s research was extensive, including one-on-one “voice of the customer” interviews, focus groups, and over 1,000 online surveys. Even if you don’t have an IBM-sized budget, you should still invest time in reaching out to clients to discuss their needs and challenges.

IBM also set up a client advisory network, with 140 middle market CIOs [Chief Information Officers] from diverse industries and multiple countries who bounce ideas back and forth. This group, which has been in place for 3-5 years, is very candid and outspoken. The group also has the characteristics of the customers IBM is targeting. They’re not necessarily IBM’s best customers, but are indicative of the broader market.

It’s also important to pilot. Leslie’s team needed to see what worked and what didn’t in the market. You have to pilot before you invest in content. “You don’t want a meatball – especially an expensive meatball – hanging out there,” says Leslie.

At launch, validate and ensure you’re meeting audience expectations. Ask for feedback and correct your path.

Be sure you very carefully articulate your value exchange.  What are you going to provide that the market or client needs?

If you’re an international company, be very sensitive to country nuances and individual requirements. It’s not enough to translate – you need local experts. For example, IBM’s US healthcare solutions are vastly different from solutions for the UK. Certain countries can leverage US solutions and content – Singapore and Australia are two – but not the UK. Understand the market you’re getting into and know what’s acceptable and what isn’t.

Let your rock stars go social. People are looking for expertise, credibility and authenticity from you. Leverage your subject matter experts in your social marketing and it will help your company become an industry thought leader and drive the online discussion.

Next post: Leslie offers tips for middle market businesses for building social presence.

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Posted in B2B marketing, Business, Marketing, Marketing Strategy, Social media marketing | Tagged: , , , , | 2 Comments »

Boost Your Marketing by Being a Guest on Internet Radio

Posted by advantagemarketing on July 15, 2011

by Deborah A. Bailey

How to be an Internet radio guest

Being a guest on Internet radio can help you promote your products and services to a wider audience

Still somewhat under the radar compared to other social media tools, Internet radio is an inexpensive way to market to large numbers of potential clients. In fact, I’ve had such good results that I wrote an ebook, “Boost Your Marketing & Your Visibility with Internet Radio” so that I could help others achieve the same results for their marketing.

Begin by doing a search for the shows that are a good fit for your topic. You can find them by doing an Internet search or by searching Internet radio platforms such as Blog Talk Radio and TalkShoe. In addition, search the various podcast syndication sites and iTunes to see what shows exist that focus on your target market.

Once you’ve identified the shows that you’re interested in, listen to individual episodes and get an idea of what the show format is. Who are the guests? What are the topics? Make sure the show is a fit for you and your business.

After you’ve found suitable shows, send a query which should include a brief bio and a link to your website. Provide enough information so that the show host can determine if you will be a good guest.

If you get a favorable response and you’re asked to be a guest, pay attention to the guidelines and promptly return any requested information. Usually you’ll be asked for a bio, an introduction (to be read on the air or posted on a website) and a picture of you or your product. If you are regularly sending queries to the media, you should have those materials ready to go.

Request the questions beforehand or confirm what the talking points will be – that way you’ll be prepared and can determine how to present yourself during the show. Often the guest will be asked to send in their own questions.

When it comes to the show date and time, be on time and be enthusiastic. Once you’re on the air follow the host’s lead. Some hosts may let you do most of the talking; others may only expect you to respond at certain intervals.

The bottom line is that if you’re prepared, you will already know what points to make about your product or service. You may be on a one-time interview, but that interview may have thousands if not millions of listeners. What feelings do you want the listeners to come away with when they hear you?

What will make you a great show guest?

  • You’re prepared with a professional bio and pictures
  • You promote your appearance on the show
  • You communicate well and don’t just reply in one- or two-word answers
  • You take your appearance on the podcast seriously – just because it’s an internet
    show doesn’t make it less important than any other media appearance

What are the things you shouldn’t do if you want to be a great guest?

  • Assume that you can send a query in today and be scheduled on the show right away
  • Have no familiarity with the show’s format
  • Leave it up to the host to do the marketing for YOUR appearance
  • Send in requested information (such as bios) late or not at all

After your show is over ask about getting a copy of the recording post it on your site or blog. You can take that one interview and use it to market it over and over. Many people seek out guest appearances on Internet radio, but most of them  don’t promote their appearance other than a few mentions on here and there.

Don’t waste your time getting interviewed if you aren’t going to leverage it after the show is over. Link to your interview, post it on your site, promote it to your friends and followers.

One mistake I see some of my guests make is underestimating the effect of being on Internet radio. They believe that since it’s not a traditional media outlet with millions of potential listeners, it’s not as important. However, consider the fact that even on a traditional media show, those millions of people won’t hear you if they aren’t tuned in when you’re on the air. There usually aren’t repeat broadcasts or reruns of interviews. Once you’re spot is completed, it’s over. You may get a clip to share, or you may not. But with Internet radio your broadcast will be available forever – as long as that show is available online, your recorded interview will be available.

Copyright © 2009 – 2011 Deborah A. Bailey

Connect with the Author. Writer and communications expert Deborah A. Bailey is the author of “Think Like an Entrepreneur: Transforming Your Career and Taking Charge of Your Life.” She specializes in helping entrepreneurs create relationships with their ideal clients. She’s the host of “Women Entrepreneurs – The Secrets of Success,” an Internet radio talk show.Visit her website http://www.dbaileycoach.com and her blog http://womenentrepreneursecrets.blogspot.com.

Photo: Flickr.com http://flic.kr/p/4DBtY5 by CarbonNYC

Posted in B2B marketing, Business, Marketing | Tagged: , , | Leave a Comment »

Social Media’s Dark Side: Phishing and Scams

Posted by advantagemarketing on June 2, 2011

Aujas, an Advantage Marketing client, is an information risk management firm knowledgeable about all things cyber-security related. I recently asked Karl Kispert, Aujas VP for Business Development, how social media users can protect themselves from scammers, especially on Facebook and LinkedIn. Here’s what Karl and his expert team had to say.

social media and phishing

Scammers and hackers are targeting social media. Your company and its employees have to do their part to fight them.

The buzz about social media has been increasing recently. There are more than 500 million active users on Facebook, with 50% of  them logging on at least once a day from their office, home, coffee-shop, school, or from smart phones. Social media has emerged as an effective marketing tool to engage with a mass audience and many companies have an active presence across LinkedIn, Facebook or Twitter. As Natalie Petouhoff, Senior
Researcher with Forrester Research, Inc., said, “Social media isn’t a choice anymore – it is a business transformation tool.”

But as fun and engaging as social media is, it has a dark side. Hackers and scammers are exploiting it to create new ways to infect computers and networks and to trick unsuspecting users into revealing their personal or financial information.

How do scammers pull this off? They go phishing. A scammer will hack into a Facebook or LinkedIn user’s account and send out messages to friends or connections, unbeknownst to the user. These messages look genuine but are carefully crafted by scammers to trick recipients and exploit their emotions.

Messages with links to breaking news, celebrity stories, or even adorable puppy videos can all be engineered to make the user click through. Clicking on a link about Kansas tornado victims, for example, would take the user to a site that asks for credit card information for a donation. This information is then collected and exploited by the scammer.

A user may also see messages like these on their LinkedIn home page or Facebook wall:

Tornado victims need your help, please donate http://ntbnking.lnkd.it/jpn/donation

I bumped into some of your old friends the other day; they wanted me to send you this – http://facebooklink

By clicking on the links, malware or a virus gets downloaded and the user’s system is compromised.

Yikes. If we can’t trust messages from our friends and connections or even what’s written on our own wall or home page, are we crazy to use social media? Fortunately, education and awareness can help fight phishing attacks and scams and keep us all using social media safely.

Here’s what companies can do to fight phishing attacks:

  1. Establish a social media strategy. Clearly document and enforce what is allowed and not allowed to be discussed and
    disclosed on social networking sites.
  2. Conduct social media awareness programs which should include the rewards and risks of social media. Such training should
    also cover how to identify malicious websites and differentiate between original and fraudulent websites.

Here’s what employees can do to avoid becoming the prey of phishing attacks:

  1. Never click on a link or a bookmark which is associated with financial transactions or asks for any sensitive information; instead always manually type the URL in the address bar.
  2. Don’t click on links which ask to download ActiveX or software on your system. These could be Trojan/malware which later becomes the control center to remotely control your system and others in the network.
  3. Ensure that the site is authentic and using secure layer (https) before providing any sensitive information about yourself or your organization.
  4. Report suspected links to your internal security team and the social networking site so that they can work with the hosting provider to bring down the phish website.

Social networking phishing attacks are on the rise, according to the latest Anti-Phishing Q2 2010 Report. Both companies and employees have to play their part to counter the phishing risks of social media.

Karl Kispert is Vice President of Sales and Business Development for Aujas for North America. He can be reached at 201 633 4745 or karl.kispert@aujas.com. Learn more about phishing and cyber-security at www.aujasus.com.

Posted in B2B marketing, Business, Facebook, Marketing, social media and phishing | Tagged: , , , , | 1 Comment »

Unexpected Customers from Unexpected Markets

Posted by advantagemarketing on May 2, 2011

growth opportunities

Your best new customers can come from unexpected places - keep your eyes open for opportunities.

by Patrick Lefler

For small growing companies, customer development is the most important task to ensure survival. And this customer development process is all about understanding who you are selling to and why they want to by it. Noted author and entrepreneur Steven Gary Blank perhaps says it best when talking about the risks for these types of companies:

“The greatest risk–and hence the greatest cause of failure–is not in the development of the new product but in the development of customers and markets. [They] don’t fail because they lack a product; they fail because they lack customers…”

Customer development information does not come easily, nor does it become apparent even after you’ve sold your first product. Sometimes you find yourself focusing on the wrong customers, not understanding the demand that buyers have for your product. And other times you focus on the wrong features. In many cases, your best customers are unexpected or they come from markets that were overlooked the first go-around.

In an essay titled The New Venture, Peter Drucker recounts a wonderful story of just such an occurrence.

“Shortly after World War II, a small Indian engineering firm bought the license to produce a European-designed bicycle with an auxiliary light engine. It looked like the ideal product for India; yet it never did well. The owner of this small firm noticed, however, that substantial orders came in for the engines alone. At first, he wanted to turn down these orders; what could anyone possibly do with such a small engine? It was curiosity alone that made him go to the actual areas that the orders came from. There he found farmers who were taking the engines off the bicycles and using them to power irrigation pumps that hitherto had been hand-operated. This manufacturer is now the world’s larger maker of small irrigation pumps, selling them by the millions. His pumps have revolutionized farming all over Southeast Asia.”

For start-ups and other small growing companies, the best lesson to learn is that you may find customers in markets that no one imagined when the product was first developed. The only way to find these different markets is to get out of the office and investigate. If you see unexpected customers in unexpected markets, find out what’s driving demand. And don’t dismiss the unexpected as a ‘one-off’ exception or a fluke.

Here’s the takeaway: Unexpected customers can come from the most unexpected of markets. Get out of the office; investigate these exceptions and factor that demand into your product development going forward.

Patrick Lefler is the founder of The Spruance Group; a management consulting firm that helps growing companies grow dramatically faster. He is a former Marine Corps officer and a graduate of both Annapolis and The Wharton School. The Spruance Group acts as a trusted partner by offering unbiased advice and providing unique solutions to help clients solve their most pressing product strategy needs. For more information, please visit www.spruancegroup.com

Posted in B2B marketing, Business, Marketing, Marketing Strategy, Professional service firm marketing, Traditional marketing | Tagged: , , | Leave a Comment »

Has Email Marketing Become “Old School?”

Posted by advantagemarketing on April 19, 2011

 By Deborah Bailey
Email marketing and social media

Email marketing isn't going away, but author Deb Bailey thinks it's time to rethink how you reach out to clients.

Has social media put an end to email? I doubt that we’re going to see email go away completely, but there are changes happening. Check your own communications to see what shifts you’re seeing. Based on what I’ve observed in my own business, I’ve come to these conclusions:

1. Open rates. Check your newsletter open rates to get a picture over time of what’s being viewed. From texts, to emails, telemarketer calls, ads, thousands of cable channels, etc., we’re constantly bombarded with messages from every direction.

There are televisions in elevators these days and ads on shopping carts. Information overload has created an environment where open rates are falling and people are thinking twice before giving up their email addresses.

2. Spam vs. information. It’s seems lately that some people think nothing of sending out three to four emails a day, seemingly in an effort to break down your resistance. If I’m not interested, sending me more emails isn’t going to change my mind.

Yes, I know that you’re supposed to touch your prospects multiple times, and some people will always wait until the last minute to sign up. However, it’s likely that those prospects are also being repeatedly contacted by others as well. There are ways to touch them without being intrusive (which is why relationship building is so important). Otherwise they’re just going to become overwhelmed and tune out completely.

3. Blogs are alive and well. For a while I wasn’t doing much posting on my blog, especially after I opened a Twitter account. However, after I tried to get on Twitter a few times and couldn’t due to it being “over capacity” I realized that one should not depend on any one tool. If for some reason your social media account gets closed or isn’t working, your blog will still be there.

4. Does a “free gift” lead to a paying client? It’s been common practice to give some free report or other item to entice people to sign up for your list. Then you market to them in an effort to get some of them to move through your funnel. Social media (and blog subscriptions) has changed all of that.

When people subscribe to your blog, they want to get your content. They didn’t have to be given a gift to do it. They’ve opted in because they’re interested. Similarly with social media you can join groups with members in your target market. You don’t have to sift though subscribers who may not have any interest in you (other than the free gift).

Frankly I think it’s better to have people opt in who have already been “pre-qualified” through your social media (and in-person) channels. They already know, like and trust you and have opted in to get more. There’s nothing wrong with sharing free information, especially if you want to give your propects a taste of what you have to offer. But I’m sure I’m not alone in having many free ebooks and special reports that I’ve downloaded and never read.

You may look at your own communications and come to different conclusions. In the end you have to make your decisions based on what’s working for you, and what isn’t. Look at your statistics and decide if it’s time to make some changes in how you’re contacting your clients and prospects.

Copyright © 2009 – 2011 Deborah A. Bailey

Continue the discussion. What do you think: will social media put an end to email? Tell us in the Comments section.

 Connect with the Author. Writer and communications expert Deborah A. Bailey is the author of “Think Like an Entrepreneur: Transforming Your Career and Taking Charge of Your Life.” She specializes in helping entrepreneurs to create relationships with their ideal clients. She’s the host of “Women Entrepreneurs – The Secrets of Success,” an Internet radio talk show.Visit her website http://www.dbaileycoach.com and her blog http://womenentrepreneursecrets.blogspot.com.

Get more information. Check out more of The Marketing Advantage blog, and visit the rest of the Advantage Marketing website to learn about the marketing communications and social media services we offer.

Photo: Flickr.com

Posted in B2B marketing, Business, Email marketing, Marketing, Professional service firm marketing, Social media marketing | Tagged: , , | Leave a Comment »

Quick Start Social Media Coaching for Executives, Professionals and Small Business Owners

Posted by advantagemarketing on April 12, 2011

social media coaching

1-on-1 coaching can help you come up to speed quickly on social media

Are you new to social media and not sure where you should start or how social media can help you achieve your business or professional objectives?

Try some one-on-one coaching. It can help you come up to speed quickly and use social media tools more effectively.

Advantage Marketing offers Quick Start Social Media Coaching for executives, professionals and small business owners.

“Busy executives often don’t know where to start with social media – it can seem overwhelming because there are so many different platforms,” Loraine Kasprzak, Advantage Marketing Managing Director, notes. “Quick Start Social Media Coaching simplifies social media and help execs use these tools to further their business and professional goals.”

The Quick Start individualized coaching sessions cover LinkedIn, Twitter and Facebook, the three social media platforms most commonly used by business professionals and B2B marketers. “We work with our coaching clients until they understand the ‘whys’ and ‘hows’ and feel comfortable using these tools,” says Loraine. She has personally trained many executives and small business owners on social media tools and strategies.

With the Advantage Marketing Quick Start Social Media Coaching, business executives and professionals can

  • Learn LinkedIn, Facebook, and Twitter basics
  • Discover how to set up and optimize their social media profiles
  • Start building their network of connections
  • Learn how to interact with their network effectively
  • Find out how using social media can support their business and professional objectives

Advantage Marketing is offering special pricing for a limited time to introduce this new service. For more information or to register for one-on-one sessions, contact us via email or call 908.233.6265.

Posted in B2B marketing, Business, Facebook, LinkedIn, Marketing, Social media coaching, Twitter | Tagged: , , | 1 Comment »

Is There a Book in Your Future?

Posted by advantagemarketing on April 5, 2011

writing your book

Writing a book can be a daunting task. These tips from an independent book publisher can make the process easier.

By Loraine Kasprzak, CMC

Is writing a book on your to-do list? Many of my clients have the knowledge and expertise to write a book, not to mention great book ideas swirling around in their heads.

But writing a book can be a daunting task, so I was I was glad to attend a recent Institute of Management Consultants NJ Chapter meeting where the guest speaker was an expert not only on writing, but publishing and marketing books.

Karen Hodges Miller, founder of independent book publisher Open Door Publications, shared advice for getting your book out of your head and into your readers’ hands. To get started:

  • Set your target. Decide who the target audience is for your book. Are you targeting consumers? Working mothers? Senior executives? Be as specific as possible.
  • Decide your theme. What is the one unique takeaway you want someone to get when they read your book? Summarize it in one sentence.  Then think about your chapters and plan them out, with a mini-theme for each chapter.
  • Schedule time. Block out time on your calendar each week to write. You don’t have to write every day, but whatever time you schedule, commit to it. You may decide writing for two hours on a Saturday morning works well.
  • Create your title. Finding the right book title is the hardest part, said Karen, because it really has to grab the reader’s attention. You can Google your title ideas or search Amazon.com to see if the title is already in use. You may also want to ask the librarian at your local library to check the “Books in Print” database.

Think “marketing” early and often

Karen advised that you think about marketing and selling your book as soon as you start thinking about writing it. You should begin marketing your book even before it’s written by putting it in your email signature:

Joe Smith
President, XYZ Financial Advisors
Author of How to Master the Markets in 20 Minutes or Less … Coming December 2011.

You should also mention your upcoming book on your website, Facebook page, blog, and LinkedIn profile. Create a separate website, with its own URL, to market your book. “The more you put yourself out there, the better your [book] marketing will be,” said Karen.

Should your book be in an electronic format or a hard copy edition? Because e-books are only about 2% of the market, Karen advises that you plan to have both. “The hard copy still has greater credibility,” she noted.

As you develop your book ideas, you will want to think about your publishing budget. “Plan on investing $3,000 to $5,000 for publishing, plus marketing expenses,” said Karen. “You’ll need a graphic artist, editor, publisher, proofreader, and a marketing professional.”

The alternative is to go the “DIY” route by, for example, publishing through Amazon.com. But, Karen pointed out, “You get what you pay for. You’ll have a book, but it will look like you did it yourself.”

Are you thinking about writing a book? Tell us about it in the Comments section below.

Posted in B2B marketing, Business, Marketing, Social media marketing, Traditional marketing, Using books to market your firm | Tagged: , , , | Leave a Comment »

 
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