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Hyperlocal Is the New Reality

Posted by advantagemarketing on February 6, 2012

I became fascinated with the rise in hyperlocal media when Patch.com rolled into my home town of Westfield, NJ, two years ago. I recently met Mindy Scarlett, the new editor and publisher of the Scotch Plains/Fanwood edition of The Alternative Press, a rival to the Patch.  I asked Mindy to share with The Marketing Advantage readers her views on hyperlocal media and its role in reporting local news.

Hyperlocal media allow local business owners and community members to post their own content to the Internet.

Here’s what Mindy has to say:

Journalism is an evocative word.  For those of us who are over 30, it conjures up visions of curmudgeonly old editors hiding in their offices waiting for copy boys to bring the offerings from the journalists pounding away in the newsroom.  Every copy boy (and girl) dreamed of one day becoming a full-fledged journalist, with a byline and the ability to “scoop” the competition.

For the under-30 crowd, visions of pounding away on typewriters have given way to laptops, smart phones, and 4G Internet connections.

No matter which vision resonates, the concept of journalism has always followed the same rules.  Start with the basic question, “Is this newsworthy?” and then move on to “How many people does it impact?” and finish with the “who, what, when, where, and how”.

The news-hounds were always on the prowl, sniffing out stories that would shock, amaze and draw the largest number of people.  For the uninitiated, it was simply a case of sending a press release into the wild blue yonder with the hope that it made it to the top of the appropriate editor’s in-basket.

Information, whether provided by the news hound or the civilian, was always strained through the editor’s desk before making it out of the newsroom incubator as a fully-fledged article or media piece.

It would seem, however, that the times they are a’ changin’.  Internet and mobile technology plus the advent of “hyperlocal news” have ushered in the next incarnation of journalism.

What is hyperlocal news? It is journalism that covers everything that affects a particular town – from business news and town council meetings to bake sales and high school sports.  The question hyperlocal journalism asks is “how many people does this affect locally?”

Hyperlocal journalism puts more power into the hands of the reader, who can now use a laptop, tablet or smart phone to contribute content, make comments, and post information in many places.

For example, as the editor and publisher of the Scotch Plains/Fanwood edition of The Alternative Press.com, I offer readers opportunities to post a press release, contribute an article, post a comment, or add an event to the community calendar.

While this content does come through to an online “dashboard” for me, as the editor, to approve, my mindset is very different from the curmudgeonly old editor.  Rather than looking for reasons to exclude the story (not timely enough, not affecting enough people, etc.), I am looking for reasons to include it.  If it is local, it is relevant.

The instant something is posted, it shows up in the hyperlocal edition of The Alternative Press, ready to be viewed from readers’ computers, laptops, iPads, or smart phones. The line between journalist and reader has now begun to blur.

Whether we are baby boomers or Gen X-ers, our visions of journalism are evolving, keeping pace with the run-away train that is technology.  The Internet and mobile technology have forever changed how we receive information and hyperlocal news has forever changed our visions of journalism.

By Mindy Scarlett, Editor and Publisher of The Alternative Press.com for Scotch Plains/Fanwood, NJ.

mscarlett@thealternativepress.com

Do you agree or disagree with Mindy’s point of view on hyperlocal media? Does hyperlocal provide opportunities for you as a business owner?  Share your thoughts in the Comments section below.

Posted in Business, Internet business, Marketing, small business | Tagged: , , , , , | 1 Comment »

Tips from an Internet Entrepreneur for Running a Successful Online Business

Posted by advantagemarketing on September 2, 2011

WebUndies.com

Deb Palacio started WebUndies in her basement, and grew it into a $1.5mm business. She shares insights for being successful online.

Entrepreneur and Advantage Marketing client Deborah Palacio was a guest recently on The Secrets of Success Women Entrepreneurs Radio program. Deb runs WebUndies.com,a business that she started in her basement in 1999, when few retailers were selling online. Today WebUndies is a $1.5 million business – and growing. The company sells licensed character underwear and loungewear at affordable prices with exceptional customer service.

Deb talked to Secrets of Success host Deborah Bailey about starting and growing a successful, sustainable Internet-based business. Here are some of the insights Deb shared in her half hour interview:

Don’t expect overnight success. WebUndies had only $16,000 in sales in the first year, “and we probably spent $16,000 to get the business started,” Deb says. “We grew the business slowly over time, and didn’t depend on it to pay the mortgage.” She and her partners grew the business as it made sense, taking time to work out the kinks and see where they needed help from outside the company.

Know what sets you apart. Today most Internet markets are saturated, says Deb, and it can be hard to break in. There are, for example, thousands of t-shirt sellers that come up in Google search. Ask yourself: Is what I plan to sell something people want? If I’m going to be that next t-shirt seller, what would make people come to me instead of all the others?

Lean on someone more experienced. When you’re starting out, it saves you a lot of legwork to have someone more experienced whom you can trust, so you can lean on their expertise. If they’ve researched shopping carts already, for example, you can learn from them and narrow your choices that much faster.

If it’s not profitable, get rid of it. WebUndies found itself in a price war with other online sellers over Hanes t-shirts. Although these were popular items and sold well, the company ended up taking a hit to its bottom line. Deb learned that it didn’t pay to carry low margin products just because they sold well. Now she knows which of her products are winners and sticks with them.

Expect markets to be fickle. “Don’t just chase trends, you’ll get stuck with deadwood inventory,” says Deb. “A couple of years ago, we sold a ton of Hannah Montana, now nobody cares about it anymore.  This year everything is Angry Birds, but once we sell out our inventory, I won’t be stocking much more of it.”

Keep the customer experience positive. Deb was a department manager at Nordstrom before starting WebUndies, and she knows how important customer service is. “I am the WebUndies’ customer service manager. I answer customer emails daily – even on vacation,” Deb says. “Our customer service keeps us top-rated as an Amazon seller.” WebUndies also has clearly worded shipping and return policies posted on its website, so customers know what to expect.

Understand your customer. Listen to what your customer is asking for – the products, styles and sizes. “I take my customers’ suggestions and bring them back to my suppliers and tell them this is what customers want,” says Deb. “I push my suppliers to look for the licenses that I know my customers will buy.”

It’s your business – own it. “New business owners may think, ‘it’s my business I can do whatever I want’. That’s not true,” says Deb. “You can’t take a lot of time away from the business and expect it to be successful – you just don’t have that flexibility. You must be dedicated and committed to what you do, 365 days a year.”

To listen to Deb’s entire half hour interview, go to http://www.blogtalkradio.com/coachdeb/2011/08/24/deb-palacio-of-webundiescom.

And there you have it: advice from a successful, seasoned Internet entrepreneur. What other advice do you think is useful for starting and running an Internet-based business?

Posted in Business, Internet business, Marketing | Tagged: , , , , , | 2 Comments »

 
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