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The Secret to Business Growth: Know Your Ideal Customer

Posted by advantagemarketing on April 18, 2012

“The aim of marketing… is to understand the customer so well the product or service sells itself.”  - Peter Drucker

By Loraine Kasprzak

These tips and ideas can help you determine who your ideal customer is, which can help you grow your business.

I’ve asked many business owners who their target audience is. Many will tell me “everyone” – but that’s wrong! If you are targeting everyone, you are targeting NO ONE. You’re not using your time or resources effectively.You know what it’s like when someone is trying to sell you something that you have no interest in – you want to get away from that person as quickly as possible. But if you focus on solving the needs of a specific audience, you are more likely to get them to KNOW, LIKE and TRUST you – and you won’t have them running in the other direction.

The secret to building your customer base is to understand your IDEAL CUSTOMER. Without this insight, your marketing tactics will not attract more customers. More importantly, you won’t grow your business.

Al Turrisi, business development expert and founder of Turrisi & Associates, often explains to his new clients that not everyone is a prospect for their products or services. In a recent blog post, he illustrates this point by recounting a conversation he had at a dinner meeting, before he was introduced as the guest speaker:

The person to my left, Joe, was telling me how he has to convince his prospects they need his service. “And, they just don’t get it.”

As the conversation continued, Joe, not realizing I was the guest speaker, said to me, “By the way, what do you do?”

Al: I am a surgeon.

Joe: What do you specialize in?

Al: I removed gall bladders.

Joe: Oh, that’s interesting.

Al: I did my training at John Hopkins and I can tell you need gall bladder surgery.

Joe: No I’m fine.

Al: You may think so, but I know better, and as a surgeon I am telling you, you need surgery. If you come to my office tomorrow I will make the arrangements.

At this point Joe got a little irritated and said, “No, I don’t need surgery!”

Finally, says Al, “I admitted to Joe I was not a surgeon but was the guest speaker and I was trying to show him, you just can’t convince people what they need or what they need to do.”

“You have to start by knowing who your ideal prospect is and what they want – not what you want to sell them, if you really want to increase your sales volume and ultimately your profits,” Al emphasizes.

How do you determine who your ideal client is? Here are 6 factors I work through with my clients to develop an ideal client profile. I ask my clients to think about their best current clients:

How would they describe this person? Are they male or female? How old are they? Where are they located? Are they a business owner, or do they work for a corporation?

What does this client want – what does he or she value, fear, dream about? Do they want to impress the boss? Are they driven to succeed? Do they want to work fewer hours? Spend more time with family?

How does this person buy? Who is a part of their buying decision process (e.g., family members, management team, or their accountant)? Do they respond to sales presentations or informal discussions?

What is the best way to communicate with them? Are they on Facebook? Do they like to attend webinars? Or workshops? Do they prefer to be referred by a trusted professional?

Most importantly, what is their urgent need? What is it about your products or services will resonate with them, and address that need?

Once you know who your ideal customer is, what do you do with the information? These are among the tips Al offers:

  • Develop screening questions that can be used to capture data from prospects.
  • When you’re with a new prospect, ask these questions.
  • Measure the information you receive from the prospect against the ideal model.
  • Determine if the prospect has a compelling reason to do business with you.
  • Don’t waste your time trying to convince people they need you.

 

Who is your ideal customer? How do you address their urgent needs with your products or services? Please tell us in the Comments section below.

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Posted in B2B marketing, Business, Marketing, Marketing Strategy, small business | Tagged: , , | 3 Comments »

Connect Like an Entrepreneur

Posted by advantagemarketing on March 26, 2012

by Loraine KasprzakThink like an Entrepreneur

Connections are important when you’re a business owner. As a marketing consultant, I enjoy helping other business owners connect and build their networks. Not too long ago I introduced the “two Debs” in my network to each other: Deb Palacio, managing partner for WebUndies.com, an Internet-based retailer of novelty loungewear and Deb Bailey, author, Internet radio host, and entrepreneur at DBC Communications.

This is one connection that definitely clicked. On her excellent Secrets of Success Women Entrepreneurs Radio program, Bailey interviewed Palacio about starting and growing an Internet-only business (listen to the interview). That radio discussion led to Palacio’s being included as an “entrepreneur mentor” in Bailey’s new book, Think like an Entrepreneur: What You Need to Consider before You Write a Business Plan.

Bailey wrote this book with the corporate employee (or ex-employee) in mind. “If you’ve spent most of your life working for someone else, you probably have no idea what it really takes to run a business – I certainly didn’t!” writes Bailey. The book gives an overview of things a prospective business owner should think about before planning and starting a business, and includes interviews with entrepreneur mentors who share their experiences.

In Palacio’s chapter, she candidly discusses how she got started and the challenges she faced. Before she started WebUndies, she had spent several years working for Nordstrom in the Lingerie and Women’s Active Wear departments. Palacio recounts how her passion was born, “One buyer in particular mentored me and invited me to accompany her on several buying trips… I will never forget the experience of walking into that first showroom. From that moment… I knew this was where my talent would blossom.”

One challenge she faced starting WebUndies was that suppliers didn’t want to deal with an unknown company with an unusual business model. They had difficulty “putting faith in a completely unknown, unrecognized company – and one that wanted to sell solely online, which [in the 1990s] was a completely new concept,” says Palacio.

The solution, says Palacio, “is to do your homework first and be well organized before reaching out to suppliers. You also need to believe in your venture and present it with the utmost conviction. This does help win over some of the tougher people.”

One piece of advice Palacio gives entrepreneurs is to “find what your areas of strength truly are. This will also help you to recognize your weaknesses. It is a vital step, and the sooner you can see where you need to ask for help from outside sources, the sooner you will be free to focus on developing the areas where you are most efficient.

Now that’s connecting like an entrepreneur.

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Posted in Business, Marketing, Networking, small business | Tagged: , , , , , | Leave a Comment »

Speaking that Connects: Decent and Excellent Are Not the Same

Posted by advantagemarketing on February 24, 2012

My colleague Eileen Sinett is an expert at helping professionals develop as public speakers. In this post she shares best practices from her book, “Speaking that Connects”. If you are a professional who wants a marketing advantage, says Eileen, become as skilled a presenter as you are an expert in your field.

by Eileen Sinett

public speaking

Create a buzz about your business by following these public speaking tips from expert Eileen Sinett.

The best way to create a buzz about yourself, your business or your product is to get in front of a group and talk about what you know.   And because public speaking can influence many at once, it is the marketing tool of choice for many businesses – better than video, pay per click, or a blog post.  Public speaking provides a dynamic and energetic connection between you and your existing and potential customers or clients that no other medium can touch.

Of course this is only true if you are a speaker who is:  (1) comfortably authentic (true to yourself and not oozing anxiety), (2) focused and clear (you know how much or little to say) and (3) engaged and connected (aware of and able to navigate the invisible thread between you and your listeners).

Many business owners and professionals have told me that they do speak publicly– to rotary groups, Chambers of Commerce, trade organizations, etc., and have done a decent job.  But decent is not excellent, and it is excellence that drives a competitive advantage for you and your business.

To reap the marketing benefits of speaking publicly, you will want to capitalize on these best practices:

1. Begin your speech without words. Experience three seconds of silence! If you think this is crazy, think again.  All communication begins from silence.  On the page, it’s white space or margins; with speaking, it’s not speaking. Look (without saying anything) before you speak.  Like a conductor of an orchestra, you are in charge and set the tone. Allow yourself a few seconds to connect inwardly as you look out at the crowd.  Your listeners will appreciate this “verbal white space.”

2. Know how you will start.  Learn, (not necessarily memorize) how you will start your talk.  Try on a new way of opening, i.e., a rhetorical question, striking fact, or personal story, rather than the usual, bland, “I’m So and So and I’m going to talk about “X.”  Reveal yourself through an anecdote or short story that allows the audience to know you as a person and bridge this story to your focus.  Commit to practicing this opening at least once, aloud, sometime before your presentation to minimize “start-up” anxiety!

3. Stand still for your first two or three sentences. You will look in control, maximize your image and presence and project strength (even if you feel nervous).  Reducing movement at the beginning of your talk also helps your audience to listen with focus. (By the way, standing still does not mean standing stiffly at attention.)

4. Build your talk around 3 ideas and limit your speech to 20 minutes. The average person remembers 3-5 ideas plus or minus 2.  By batching your concepts in threes, you facilitate and sustain audience interest.

5. Embrace less is more, when it comes to visual aids.  Reduce text, read less and be less slide-dependent.  Be able to overview your presentation highlights without a single slide!

6. Hear yourself as you speak!   You will become more conscious of what you say and how you say it.  As a result, your self-awareness, presence and connection will grow.

7. Stop worrying about your hands! Let them be! Focus on your passion and your hands will gesture in a way that is natural for you.

8. Control-Alt-Delete any negative self-talk. Eliminate any judgmental inner chatter to create space for something neutral or positive.

9. Refrain from running “off-stage” if you ask for questions and you don’t get any (a very awkward moment indeed). Start the question-ball rolling by saying something like, “Sometimes people ask me…” Then answer that question and ask the audience again if they have any questions (usually they do).

10. Have the final word! After the Q & A, close your presentation by reiterating your key message – what you want the audience to most remember.  These will be the last words they hear, so make them clear and concise and deliver them with confidence!

Continue the conversation. What else can a speaker do to connect with his or her audience? Please tell us in the Comments section below.

Like what you’re reading? Subscribe and get The Marketing Advantage by email. Just click on the Subscribe today! link in the right sidebar.

Eileen N. Sinett, author of “Speaking that Connects,” is a coach-consultant and keynote speaker whose knowledge spans several cross-functional disciplines: the speech arts, communication sciences, psychology, career management, and training and development. She is committed to promoting confidence and clarity in speakers worldwide, enhancing personal and business relationships through communication improvement, and raising the bar on speaking performance with her unique presentation training brand, Speaking that Connects, www.speakingthatconnects.com.

Posted in B2B marketing, Marketing, Professional service firm marketing, Public speaking, small business, Traditional marketing | Tagged: , , , , | 1 Comment »

More about Blogging: What Should I Write?

Posted by advantagemarketing on February 14, 2012

Blogging tips

Wondering what you should blog about? This post can help.

It happens to most business owners who start blogging. You start with good intentions and lots of ideas to write about. Then after the twenty-fifth post or so, you hit the wall. You’re out of ideas.

Fortunately for those of us who regularly get writer’s block, Karol K, a contributor to Problogger.com, came up with an extensive list of the different types of blog articles. Karol’s 52 Types of Blog Posts You Can Write includes

  • How-to/tutorials
  • News posts
  • Stories
  • Checklists
  • Special reports
  • and 47 other ideas

One of Karol’s best tips is to recycle your content. If you have a how-to or interview video, for example, get the video transcribed, break it up into separate segments, and  share the segments as regular blog posts. You’ve got a month’s worth of posts right there!

For more about creating content that your audience will want to read , also check out my post, 15 Tips for Creating Engaging Content.

Posted in Marketing, small business | Tagged: , , , , , , | Leave a Comment »

Hyperlocal Is the New Reality

Posted by advantagemarketing on February 6, 2012

I became fascinated with the rise in hyperlocal media when Patch.com rolled into my home town of Westfield, NJ, two years ago. I recently met Mindy Scarlett, the new editor and publisher of the Scotch Plains/Fanwood edition of The Alternative Press, a rival to the Patch.  I asked Mindy to share with The Marketing Advantage readers her views on hyperlocal media and its role in reporting local news.

Hyperlocal media allow local business owners and community members to post their own content to the Internet.

Here’s what Mindy has to say:

Journalism is an evocative word.  For those of us who are over 30, it conjures up visions of curmudgeonly old editors hiding in their offices waiting for copy boys to bring the offerings from the journalists pounding away in the newsroom.  Every copy boy (and girl) dreamed of one day becoming a full-fledged journalist, with a byline and the ability to “scoop” the competition.

For the under-30 crowd, visions of pounding away on typewriters have given way to laptops, smart phones, and 4G Internet connections.

No matter which vision resonates, the concept of journalism has always followed the same rules.  Start with the basic question, “Is this newsworthy?” and then move on to “How many people does it impact?” and finish with the “who, what, when, where, and how”.

The news-hounds were always on the prowl, sniffing out stories that would shock, amaze and draw the largest number of people.  For the uninitiated, it was simply a case of sending a press release into the wild blue yonder with the hope that it made it to the top of the appropriate editor’s in-basket.

Information, whether provided by the news hound or the civilian, was always strained through the editor’s desk before making it out of the newsroom incubator as a fully-fledged article or media piece.

It would seem, however, that the times they are a’ changin’.  Internet and mobile technology plus the advent of “hyperlocal news” have ushered in the next incarnation of journalism.

What is hyperlocal news? It is journalism that covers everything that affects a particular town – from business news and town council meetings to bake sales and high school sports.  The question hyperlocal journalism asks is “how many people does this affect locally?”

Hyperlocal journalism puts more power into the hands of the reader, who can now use a laptop, tablet or smart phone to contribute content, make comments, and post information in many places.

For example, as the editor and publisher of the Scotch Plains/Fanwood edition of The Alternative Press.com, I offer readers opportunities to post a press release, contribute an article, post a comment, or add an event to the community calendar.

While this content does come through to an online “dashboard” for me, as the editor, to approve, my mindset is very different from the curmudgeonly old editor.  Rather than looking for reasons to exclude the story (not timely enough, not affecting enough people, etc.), I am looking for reasons to include it.  If it is local, it is relevant.

The instant something is posted, it shows up in the hyperlocal edition of The Alternative Press, ready to be viewed from readers’ computers, laptops, iPads, or smart phones. The line between journalist and reader has now begun to blur.

Whether we are baby boomers or Gen X-ers, our visions of journalism are evolving, keeping pace with the run-away train that is technology.  The Internet and mobile technology have forever changed how we receive information and hyperlocal news has forever changed our visions of journalism.

By Mindy Scarlett, Editor and Publisher of The Alternative Press.com for Scotch Plains/Fanwood, NJ.

mscarlett@thealternativepress.com

Do you agree or disagree with Mindy’s point of view on hyperlocal media? Does hyperlocal provide opportunities for you as a business owner?  Share your thoughts in the Comments section below.

Posted in Business, Internet business, Marketing, small business | Tagged: , , , , , | 1 Comment »

FREE Marketing Tools and Resources

Posted by advantagemarketing on January 11, 2012

Free marketing resourcesThese free resources can help you make the most of your marketing budget:

Marketing  Plans

Guide to developing a marketing plan – http://www.missouribusiness.net/sbtdc/docs/marketing.pdf

Free sample marketing plans – http://www.mplans.com/

Marketing campaign checklist – http://marketing.about.com/od/marketingworksheets/a/Marketing-Campaign-Checklist.htm

Marketing Calendar – http://marketing.about.com/cs/advertising/a/mktgcalendar.htm

Publicity/PR

Help a Reporter (HARO) – http://www.helpareporter.com/ – Get free PR for your company by becoming a source for reporters and bloggers.

PR Log – www.prlog.com – publish your press releases for free

PR.com – www.pr.com publish your press release; set up a free company profile

Publicity Insider – www.publicityinsider.com – how to get free publicity for your business

Web-based calendar

Google Calendar – access your calendar from all your smart devices

Email Apps

Gmail – free email account from Google

Mail Chimp – www.Mailchimp.com free for 2,000 or fewer subscribers; some advertising content

Campaigner – www.campaigner.com – free for up to 500 subscribers; up to 1MB of storage

File Sharing Apps

Google Docs – create and share your documents online. Access Documents from the “More” tab in Google’s top navigation bar.

Dropbox – https://www.dropbox.com/

Photos

Flickr – www.flickr.com – Creative Commons photos you can use in your marketing materials

Photo editing

IRFAN View – www.IRFANView.com

Picnik – www.picnik.com

GIMP  – http://www.gimp.org/

Video and Audio Creation

Camstudio – www.camstudio.org record all screen and audio activity on your computer and create videos.

Audacity – www.audacity.sourceforge.net Free, open source software for recording and editing sounds

Webinar and teleconferencing

Free Screen Sharing - http://www.freescreensharing.com/   Webinar and audio conferencing. Accommodates up to 96 users

Free Conference Call – http://www.freeconferencecall.com. Free conference calling for up to 96 users.

Social Media Apps

Your Buzz www.yourbuzz.com  – from American Express. Track what’s being said about your business in social media and get a fresh perspective about your customers.

TweetDeck - http://www.tweetdeck.com  - manage Twitter; schedule your updates to FB, LinkedIn, Twitter and more

HootSuitewww.hootsuite.com – The leading social media dashboard to manage and measure your social networks

Social Oomph –  https://www.socialoomph.com/

AllTop http://alltop.com/  Not sure about which blogs are prominent in which sector? This is a great place to start.

Alexa - http://www.alexa.com/ – track the traffic to your website. Alexa will tell you how much traffic a site gets, where that traffic is coming from, whether it is gaining more traction etc.

Google Trendshttp://www.google.com/trends Planning on launching an activity? Run a quick search to see which time of year the world is talking about that subject the most.

Google Alerts – input keywords to track your industry, competitors and your company’s publicity

Klout - http://www.klout.com/home This will allow you to identify some of the key conversation drivers in the areas you are interested in.

Blogging
Blogging checklist – http://advantage-marketingblog.com/2011/07/18/quick-start-checklist-blogging/

15 tips for developing content – http://advantage-marketingblog.com/2010/12/22/15-tips-for-engaging-content/

Word Press – www.wordpress.org (self hosted) or  www.wordpress.com (hosted by WordPress)

Tumblr -  www.tumblr.com

Blogger -  www.blogger.com

Movable Type -  www.movabletype.org

Posterous - www.posterous.com

SquareSpace - www.squarespace.com

Posted in B2B marketing, Business, Email marketing, Marketing, Marketing plans, small business, Traditional marketing | Tagged: , , , , | 1 Comment »

Is Your New Year’s Resolution to Get More Customers?

Posted by advantagemarketing on January 3, 2012

If your goal is to get more customers in 2012, this January 11, 11:30AM webinar is for you

Is your New Year’s resolution to grow your business and get more customers? You’re off to a great start!

But where will you go from there? Do you know how to get more customers?

Register for the new B.I.G. webinar:

Turn Your Business into a Customer Magnet!
Tips, Resources and Marketing Secrets to Propel Your Business Growth

Wednesday, January 11, 2012
11:30am-12:30pm (ET)
$47 B.I.G. members/$67 non-members

Register now

This interactive webinar is for you, if any one of the following rings true:

  • A new business owner trying to get her first customers
  • An existing business owner with a stagnant customer base who wants to get out of that rut
  • A business owner who is spinning his wheels, working hard but your business is not at the level you want it to be.

The webinar is loaded with valuable marketing secrets, tips and freebies that you can use on your website, Facebook page – or even in your personal networking – to get more customers.

Here’s what you’ll get:

  • Loads of easy to implement marketing techniques you can put to use immediately to grow your client base
  • The 3 most powerful tactics you can master to draw customers to your business
  • The 2 secrets marketers know and that you must learn to attract the people who want to buy
  • The FREE marketing resources that make the most of a small budget

PLUS as an added bonus, Certified Management Consultant and marketing expert Loraine Kasprzak, MBA, will review and critique marketing materials for 3 registrants – companies pay more than $250 per hour for such consulting advice.

Register today and learn how to get the customers you want to grow your business.

 Register now

Posted in Business, Marketing, Marketing plans, small business | Tagged: , , , | Leave a Comment »

Use Small Business Saturday to Promote Your Business

Posted by advantagemarketing on November 7, 2011

Shop Small

Amex offers free tools so you can take advantage of Small Business Saturday to promote your business

The second annual Small Business Saturday® is a day dedicated to supporting small businesses on one of the busiest shopping weekends of the year. Sponsored by American Express and supported by dozens of small business organizations, the event will be held on November 26 this year – the Saturday between Black Friday and Cyber Monday.

Small Business Saturday has galvanized Americans in support of small, independently owned local businesses that create jobs, boost the economy and invigorate neighborhoods across the country. The day was created in response to small business owners’ most pressing need: more demand for their products and services.

American Express is offering many free business tools and a planning checklist to help business owners take advantage of the event. There is free in-store signage, including  posters that can be printed out for countertop display, and a larger sign for window display. If your business has a Facebook page, you can download the free Shop Small badge to place on your page. Amex is also offering templates for emails and Facebook posts, and sample tweets. You can create a video for your business using the free My Business Story tool from Google and American Express, and then feature it on YouTube.

You can also create a special offer or experience for your customers. Here are some ideas for what you can do:

  • Feature holiday merchandise
  • Provide a flat discount or gift with purchase
  • Offer special services such as free gift wrapping
  • Host a guest appearance from a designer, author, or other guest

American Express is offering a special incentive: a $25 statement credit offer for Cardmembers who register their Card and spend $25 or more at any qualifying small business that accepts the American Express Card. Business owners can let their customers know that if they registered their American Express Card, they can take advantage of the offer at their store on November 26.

More details on this cool event are available at www.smallbusinesssaturday.com.

Posted in Business, Marketing, small business, Traditional marketing | Tagged: , , , , , | 1 Comment »

7 Ideas for Attracting Customers

Posted by advantagemarketing on October 10, 2011

By Loraine Kasprzak, CMC, MBA

attracting customers

There are better ways to attract customers to your business.

I gave a talk recently to the Just Think B.I.G. Bernardsville, NJ, group about marketing tactics that attract customers. Many of the women business owners present knew their product or service really well, but didn’t always know how to attract the attention of prospective customers.

Marketing is all about getting people to know, like and then trust you. There are many ways to do this; here are the seven ideas I spoke about:

    1. Co-market your product or service with other  businesses who share a similar customer base. When you promote your services jointly, your marketing budget goes much further. I shared an example of how Savory Spice Shop and Elements Wellness Boutique in Westfield, NJ, are co-marketing  and growing their customer bases. See my co-marketing blog post for more  about what Savory Spice and Elements Boutique are doing.
    2. Offer free trials or samples. Everyone  loves a free sample and offering samples gets potential buyers comfortable with you. One of my favorite Westfield stores is Trader Joes, where they’ve made a  science of free samples. Alan’s Orchards is another local store that has built their business in part because of their free yogurt and cheese samples.
    3. WOW then ASK. Plan to provide superior customer service – and then follow through on your plans. This can help you turn your prospects into customers, and your customers into fans. This is WOW service. For example, a rug store owner, after delivering a new custom-made rug and getting positive feedback, could call the customer and say: “I’m so glad you liked the rug you bought here, and we’d love to help others get the perfect rug too. Is there anyone you know who we can help?”
    4. Use Calls to Action on your website. Your website should be more than just an online brochure. When people visit your site, tell them what you want them to do next after they read all about your products or services. This is called your Call to Action. Our rug store owner, for example, could use this call to action on his website: “Stop by our showroom and get a free gift for viewing our new rug collection.”
    5. Build your list – and use it. As you network and connect, collect business cards and add them to a spreadsheet or your Outlook contacts. Then reach out to the folks you meet either by email, direct mail or phone – the more personal, the better! WebUndies.com, a Cranford, NJ-based online retailer, has over the years asked its customers for their email addresses and added those who have opted in to their subscriber list. These subscribers receive monthly new product announcements that drive traffic to the company’s website.
    6. Build buzz. It’s no secret that people love to win stuff and save money.  Many don’t mind taking little quizzes or “liking you on Facebook” if there’s a chance to win or get a discount. When you offer contests, polls that are related to your  product, your prospects are more likely to become engaged and talk about your company. WebUndies.com, for example, offers a 10% discount for “liking” them on Facebook. This has driven traffic and comments on their Facebook page and traffic to their website.
    7. Educate your buyers. Nobody knows your product or service better than you do. Prospects need your expertise the most when they are looking to buy, so why not provide tip sheets, articles or how to videos on your website and as handouts or links? Make your whole sales process about educating your customer. Our rug store owner, for example, could provide 7 tips for choosing a rug that won’t pill or fade.

Want to know more about the Art of Attracting Customers? Join Loraine at her Just Think B.I.G. talks, starting in November. For dates and locations, visit our Speaking Engagements page.

Like what you’re reading? Subscribe and get The Marketing Advantage by email. Just click on the Subscribe today! link in the right sidebar.

Posted in Business, Marketing, Traditional marketing | Tagged: , , , , , , | Leave a Comment »

IBM and Social Media: 7 Tips for Midmarket Businesses

Posted by advantagemarketing on September 27, 2011

By Loraine Kasprzak, CMC

Tips for social marketing

7 tips midsize businesses can apply to their social marketing

This is the third in a series of posts based on my conversations about social marketing with Leslie Reiser, Program Director of Worldwide Digital Marketing for IBM General Business. Leslie and her team built IBM’s infoboom online community to collaborate with mid-market B2B companies. The community has since merged with other IBM midsized business social media channels, including a Facebook page, LinkedIn group, etc.

Read the first post, Big Blue Blogs?, to get the scoop on how IBM incorporates social media in its midsize business marketing. Don’t miss the second post, which reveals some of IBM’s lessons learned in building successful social collaboration with leaders of midsize businesses.

In this post, Leslie shares 7 principles you can apply to your own social media/digital marketing efforts. Using even one or two of Leslie’s insights can make developing your company’s social marketing a whole lot easier.

Understand where people are already getting their information, where conversations are already happening. Get involved in these discussions first. Understand where the client base is going before you try to direct the discussion.

Realize that social marketing requires an investment. You’ll need to have some level of investment to grow your social presence. For example, you may want to have a community manager added to your staff who will drive online discussions.

Be creative! After you’ve been listening to discussions for awhile, you’ll have an idea of what’s needed, what’s missing in the marketplace. Make that your niche. Create a new concept for that niche and make it your own.

Have something insightful to say. You have a short window to engage your audience because there’s so much competition for their time. What value are you giving in exchange for their time?

Keep it simple. When you keep it simple, you’ll make the best use of your investment. You’ll want to focus on sharing your content on the social platforms where you find the discussions most relevant to your company. IBM, for example, simplified and consolidated its midmarket interactions into five relevant social spaces, and made content easier to find with tags and indexing.

Empower your employees to be social marketers, and do it in the context of your market. The Watson success on Jeopardy is a good example – IBM people were all over the place – on both social and traditional media. For example, on Reddit.com [the social bookmarking and sharing site], there is a small, enthusiastic Watson audience, and IBM employees contributed to that discussion.

Leverage free tools – there are many. You don’t need to spend millions of dollars, but be thoughtful and be prepared. [For a good list of free social media tools, check out 10 Free Social Media Tools Every PR Pro Should Master].

Like what you’re reading? Subscribe and get The Marketing Advantage by email. Just click on the Subscribe today! link in the right sidebar.

Posted in Business, Marketing, Marketing Strategy, Social media marketing | Tagged: , , , , | 2 Comments »

 
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