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Speaking that Connects: Decent and Excellent Are Not the Same

Posted by advantagemarketing on February 24, 2012

My colleague Eileen Sinett is an expert at helping professionals develop as public speakers. In this post she shares best practices from her book, “Speaking that Connects”. If you are a professional who wants a marketing advantage, says Eileen, become as skilled a presenter as you are an expert in your field.

by Eileen Sinett

public speaking

Create a buzz about your business by following these public speaking tips from expert Eileen Sinett.

The best way to create a buzz about yourself, your business or your product is to get in front of a group and talk about what you know.   And because public speaking can influence many at once, it is the marketing tool of choice for many businesses – better than video, pay per click, or a blog post.  Public speaking provides a dynamic and energetic connection between you and your existing and potential customers or clients that no other medium can touch.

Of course this is only true if you are a speaker who is:  (1) comfortably authentic (true to yourself and not oozing anxiety), (2) focused and clear (you know how much or little to say) and (3) engaged and connected (aware of and able to navigate the invisible thread between you and your listeners).

Many business owners and professionals have told me that they do speak publicly– to rotary groups, Chambers of Commerce, trade organizations, etc., and have done a decent job.  But decent is not excellent, and it is excellence that drives a competitive advantage for you and your business.

To reap the marketing benefits of speaking publicly, you will want to capitalize on these best practices:

1. Begin your speech without words. Experience three seconds of silence! If you think this is crazy, think again.  All communication begins from silence.  On the page, it’s white space or margins; with speaking, it’s not speaking. Look (without saying anything) before you speak.  Like a conductor of an orchestra, you are in charge and set the tone. Allow yourself a few seconds to connect inwardly as you look out at the crowd.  Your listeners will appreciate this “verbal white space.”

2. Know how you will start.  Learn, (not necessarily memorize) how you will start your talk.  Try on a new way of opening, i.e., a rhetorical question, striking fact, or personal story, rather than the usual, bland, “I’m So and So and I’m going to talk about “X.”  Reveal yourself through an anecdote or short story that allows the audience to know you as a person and bridge this story to your focus.  Commit to practicing this opening at least once, aloud, sometime before your presentation to minimize “start-up” anxiety!

3. Stand still for your first two or three sentences. You will look in control, maximize your image and presence and project strength (even if you feel nervous).  Reducing movement at the beginning of your talk also helps your audience to listen with focus. (By the way, standing still does not mean standing stiffly at attention.)

4. Build your talk around 3 ideas and limit your speech to 20 minutes. The average person remembers 3-5 ideas plus or minus 2.  By batching your concepts in threes, you facilitate and sustain audience interest.

5. Embrace less is more, when it comes to visual aids.  Reduce text, read less and be less slide-dependent.  Be able to overview your presentation highlights without a single slide!

6. Hear yourself as you speak!   You will become more conscious of what you say and how you say it.  As a result, your self-awareness, presence and connection will grow.

7. Stop worrying about your hands! Let them be! Focus on your passion and your hands will gesture in a way that is natural for you.

8. Control-Alt-Delete any negative self-talk. Eliminate any judgmental inner chatter to create space for something neutral or positive.

9. Refrain from running “off-stage” if you ask for questions and you don’t get any (a very awkward moment indeed). Start the question-ball rolling by saying something like, “Sometimes people ask me…” Then answer that question and ask the audience again if they have any questions (usually they do).

10. Have the final word! After the Q & A, close your presentation by reiterating your key message – what you want the audience to most remember.  These will be the last words they hear, so make them clear and concise and deliver them with confidence!

Continue the conversation. What else can a speaker do to connect with his or her audience? Please tell us in the Comments section below.

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Eileen N. Sinett, author of “Speaking that Connects,” is a coach-consultant and keynote speaker whose knowledge spans several cross-functional disciplines: the speech arts, communication sciences, psychology, career management, and training and development. She is committed to promoting confidence and clarity in speakers worldwide, enhancing personal and business relationships through communication improvement, and raising the bar on speaking performance with her unique presentation training brand, Speaking that Connects, www.speakingthatconnects.com.

Posted in B2B marketing, Marketing, Professional service firm marketing, Public speaking, small business, Traditional marketing | Tagged: , , , , | 1 Comment »

Unexpected Customers from Unexpected Markets

Posted by advantagemarketing on May 2, 2011

growth opportunities

Your best new customers can come from unexpected places - keep your eyes open for opportunities.

by Patrick Lefler

For small growing companies, customer development is the most important task to ensure survival. And this customer development process is all about understanding who you are selling to and why they want to by it. Noted author and entrepreneur Steven Gary Blank perhaps says it best when talking about the risks for these types of companies:

“The greatest risk–and hence the greatest cause of failure–is not in the development of the new product but in the development of customers and markets. [They] don’t fail because they lack a product; they fail because they lack customers…”

Customer development information does not come easily, nor does it become apparent even after you’ve sold your first product. Sometimes you find yourself focusing on the wrong customers, not understanding the demand that buyers have for your product. And other times you focus on the wrong features. In many cases, your best customers are unexpected or they come from markets that were overlooked the first go-around.

In an essay titled The New Venture, Peter Drucker recounts a wonderful story of just such an occurrence.

“Shortly after World War II, a small Indian engineering firm bought the license to produce a European-designed bicycle with an auxiliary light engine. It looked like the ideal product for India; yet it never did well. The owner of this small firm noticed, however, that substantial orders came in for the engines alone. At first, he wanted to turn down these orders; what could anyone possibly do with such a small engine? It was curiosity alone that made him go to the actual areas that the orders came from. There he found farmers who were taking the engines off the bicycles and using them to power irrigation pumps that hitherto had been hand-operated. This manufacturer is now the world’s larger maker of small irrigation pumps, selling them by the millions. His pumps have revolutionized farming all over Southeast Asia.”

For start-ups and other small growing companies, the best lesson to learn is that you may find customers in markets that no one imagined when the product was first developed. The only way to find these different markets is to get out of the office and investigate. If you see unexpected customers in unexpected markets, find out what’s driving demand. And don’t dismiss the unexpected as a ‘one-off’ exception or a fluke.

Here’s the takeaway: Unexpected customers can come from the most unexpected of markets. Get out of the office; investigate these exceptions and factor that demand into your product development going forward.

Patrick Lefler is the founder of The Spruance Group; a management consulting firm that helps growing companies grow dramatically faster. He is a former Marine Corps officer and a graduate of both Annapolis and The Wharton School. The Spruance Group acts as a trusted partner by offering unbiased advice and providing unique solutions to help clients solve their most pressing product strategy needs. For more information, please visit www.spruancegroup.com

Posted in B2B marketing, Business, Marketing, Marketing Strategy, Professional service firm marketing, Traditional marketing | Tagged: , , | Leave a Comment »

Has Email Marketing Become “Old School?”

Posted by advantagemarketing on April 19, 2011

 By Deborah Bailey
Email marketing and social media

Email marketing isn't going away, but author Deb Bailey thinks it's time to rethink how you reach out to clients.

Has social media put an end to email? I doubt that we’re going to see email go away completely, but there are changes happening. Check your own communications to see what shifts you’re seeing. Based on what I’ve observed in my own business, I’ve come to these conclusions:

1. Open rates. Check your newsletter open rates to get a picture over time of what’s being viewed. From texts, to emails, telemarketer calls, ads, thousands of cable channels, etc., we’re constantly bombarded with messages from every direction.

There are televisions in elevators these days and ads on shopping carts. Information overload has created an environment where open rates are falling and people are thinking twice before giving up their email addresses.

2. Spam vs. information. It’s seems lately that some people think nothing of sending out three to four emails a day, seemingly in an effort to break down your resistance. If I’m not interested, sending me more emails isn’t going to change my mind.

Yes, I know that you’re supposed to touch your prospects multiple times, and some people will always wait until the last minute to sign up. However, it’s likely that those prospects are also being repeatedly contacted by others as well. There are ways to touch them without being intrusive (which is why relationship building is so important). Otherwise they’re just going to become overwhelmed and tune out completely.

3. Blogs are alive and well. For a while I wasn’t doing much posting on my blog, especially after I opened a Twitter account. However, after I tried to get on Twitter a few times and couldn’t due to it being “over capacity” I realized that one should not depend on any one tool. If for some reason your social media account gets closed or isn’t working, your blog will still be there.

4. Does a “free gift” lead to a paying client? It’s been common practice to give some free report or other item to entice people to sign up for your list. Then you market to them in an effort to get some of them to move through your funnel. Social media (and blog subscriptions) has changed all of that.

When people subscribe to your blog, they want to get your content. They didn’t have to be given a gift to do it. They’ve opted in because they’re interested. Similarly with social media you can join groups with members in your target market. You don’t have to sift though subscribers who may not have any interest in you (other than the free gift).

Frankly I think it’s better to have people opt in who have already been “pre-qualified” through your social media (and in-person) channels. They already know, like and trust you and have opted in to get more. There’s nothing wrong with sharing free information, especially if you want to give your propects a taste of what you have to offer. But I’m sure I’m not alone in having many free ebooks and special reports that I’ve downloaded and never read.

You may look at your own communications and come to different conclusions. In the end you have to make your decisions based on what’s working for you, and what isn’t. Look at your statistics and decide if it’s time to make some changes in how you’re contacting your clients and prospects.

Copyright © 2009 – 2011 Deborah A. Bailey

Continue the discussion. What do you think: will social media put an end to email? Tell us in the Comments section.

 Connect with the Author. Writer and communications expert Deborah A. Bailey is the author of “Think Like an Entrepreneur: Transforming Your Career and Taking Charge of Your Life.” She specializes in helping entrepreneurs to create relationships with their ideal clients. She’s the host of “Women Entrepreneurs – The Secrets of Success,” an Internet radio talk show.Visit her website http://www.dbaileycoach.com and her blog http://womenentrepreneursecrets.blogspot.com.

Get more information. Check out more of The Marketing Advantage blog, and visit the rest of the Advantage Marketing website to learn about the marketing communications and social media services we offer.

Photo: Flickr.com

Posted in B2B marketing, Business, Email marketing, Marketing, Professional service firm marketing, Social media marketing | Tagged: , , | Leave a Comment »

How to Market Your Business with an eBook

Posted by advantagemarketing on March 7, 2011

Author Deborah Bailey has used electronic books to promote her thriving writing and communications coaching practice. In this post, she shares some of her ideas for using eBooks to promote your business.

eBooks can help you promote your product or service, or become a thought leader.

Less expensive than producing a “traditional” book, electronic books (or “eBooks”) exist in various formats, including MS Word files, Adobe Acrobat pdf files (one of the most popular formats) and HTML files (which can be read using a web browser). You might even consider converting your book to the ePub format, which is becoming a standard for e-readers. Readers can download your eBook from your website, a third-party site (such as Lulu.com), or receive it as an email attachment. If you choose to create your eBook using HTML files, all you need to do is give your readers the URL so that they can view it like any other webpage.

Want to define yourself as an expert in your field? Use an eBook to share your expertise. An accountant might write books such as, “7 Strategies for Saving Money on Your Taxes” or “10 Things to Know before Hiring an Accountant.” He could market these books on his website, and offer them when meeting with prospective clients. Perhaps each month or quarter he could make a new book available for download or sale. He can market himself as an expert, while creating an additional source of income.

Looking to promote your products or services? Consider using an eBook in your promotions. For instance, a caterer might offer books such as “Entertaining for Large Parties at Small Cost” or “Perfect Wine Pairings” and distribute them to prospective clients. She could also reformat the content into individual articles and submit them to specialized publications. A professional organizer might select topics such as “How to Set up a Home Office” or “10 Steps to Eliminating Clutter.” She could feature these books on her website and create passive income by setting a fee for downloads. Someone opening a coffee shop might market her business with titles such as “How to Brew the Perfect Cup” or a “Guide to Global Coffees.”

Have a group of articles you’ve already written? Compile your articles into an eBook, with each article as a separate chapter. Use your eBook as a manual for classes or talks that you give. Distribute your eBook as a “textbook” for your online classes. Are you involved in coaching or mentoring? Make your eBook available on your site as a download for your clients or students. Need to create instructions for a product you’re selling? Put it into an eBook. Use your eBook as a “thank you” to clients, or as an incentive to prospective clients.

Don’t underestimate the power of an eBook. You can use it for marketing, income, building writing credits, or establishing yourself as an expert. Whatever your objective, use an eBook to get exposure for your business while sharing your expertise.

Copyright © 2007 – 2011 Deborah A. Bailey

Deborah A. Bailey is a writer, entrepreneur and author of “Think Like an Entrepreneur: Transform Your Career and Take Charge of Your Life” available on Amazon.com. Her writing experience covers various industries including insurance, telecommunications, finance and travel. In addition providing writing and editing services, she works with entrepreneurs who want to write books to promote their businesses. For more information visit her website at www.dbaileycoach.com.

Have you used an eBook to promote your business? Tell us about it in the Comments section below.

Posted in B2B marketing, Business, Marketing, Professional service firm marketing | Tagged: , , , , , | Leave a Comment »

13 Ways to Level Up Your Marketing in 2011

Posted by advantagemarketing on January 4, 2011

Use these 13 ideas to help strengthen your marketing program in 2011

By Loraine Kasprzak, CMC

Is your same-old marketing getting the same old results? Here are the some of the ideas I’m sharing with Advantage Marketing clients to help them build a stronger marketing program in 2011:

  1. Revisit your value proposition. Times have changed and what you offer your clients may have changed as well. Does your written value proposition reflect these changes? Don’t have a value proposition? Create one! Nailing down this messaging will help you focus your marketing efforts and better communicate with customers.
  2. Discard what isn’t working. Set aside some time now to review what did and didn’t work in your 2010 marketing program. What could you have done better? What wasn’t a good fit for your firm? Consider ditching what didn’t show a return for your company and reallocating those budget dollars to more effective tactics.
  3. Reach out and listen to your customers. Feedback from your customers can be critical to uncovering the next opportunity for your company. Starting this quarter, make it a point to call several customers to ask how you are doing.
  4. Remember problems = opportunities. If you are asking for honest customer feedback, you’re going to hear about the bad as well as the good. Act on feedback and let your customers know what you’ve done. This can improve relationships and help you uncover opportunities for new products, services or processes.
  5. Get active in social marketing. If you are not at least on the social media sites that are relevant to your target audiences, then you are missing the boat. An easy way to start getting connected is through the industry and trade associations in which you have memberships. You  can also check out this Twitter post.
  6. Generate news consistently. Having a presence in local and online media can firm up your position as the brand leader in your industry. Not sure what to write about? Pick something that is related to your area of expertise and is of value to your audience. For example, an IT client of mine sends out press releases about their participation in industry conferences.
  7. Work with associations. Many of my clients are members of professional or trade associations that reach audiences who are prime targets for their services. These associations are always looking for sponsors for their websites, meetings, conferences, and webinars. Evaluate your trade and industry associations and consider investing a portion of your marketing budget in marketing through them if they have the right audiences for you.
  8. Commit to continuous learning. When you’re running your business day-to-day, the latest trends and advances in your industry can pass you by. Take advantage of your association memberships by attending face-to-face or virtual conferences to learn about industry trends, technologies and best practices. Commit to attending at least one webinar, industry meeting or conference quarterly. Then take your learning one step further by using what you learned to develop and market new products and services.
  9. Get out of your office. Make it a point to get out of your office a least once a month and meet a client or colleague for coffee. Focus on learning more about the other person’s business challenges. You’ll come away with a fresh perspective and it may help you uncover opportunities for your own company.
  10. Learn about SEO. If you do any marketing at all through your website – and who doesn’t these days? – then you need to understand how and why search engines like Google find your site, and what you can do to improve how easily your site is found.  Investing the time and effort to understand the basics of search engine optimization, or SEO, will help you develop meaningful content for your website – content that is picked up by search engines. A good source of SEO info for both beginner and expert is Search Engine Land. Check out the site’s How To articles.
  11. Clean up your website. Your company’s website can get cluttered over time, making it difficult for visitors to navigate easily. Content also gets stale, making it less likely that visitors will stay on your site or return again. Review your site pages and get rid of or revise content that is no longer relevant. Consider adding a blog to provide site visitors with valuable insights and information about your products or services. For more about creating engaging content for websites and blogs see my 15 Tips for Creating Content post.
  12. Manage your lists. When was the last time you updated your email or direct mail lists? List quality can mean the success or failure of marketing campaigns, so take the time to purge old names. You’ll also want to put a plan in place for acquiring permission-based contacts, whether from a list rental, Google Ad campaign or other sources.
  13. Add video. It may be hard to believe that YouTube is the second largest search engine behind Google. But video is here to stay and can be a major source of referrals to your website. By putting up videos, says Tim Ferriss, an angel investor and New York Times bestselling author, you open up a whole new channel for sharing and connecting to the biggest word-of-mouth platform in the English language.

What’s next?

Continue the discussion. What are you doing to improve your marketing in 2011? Please share your thoughts in the Comments section.

Get more information. Check out more of The Marketing Advantage blog and visit the rest of the Advantage Marketing website to learn about the marketing communications and social media services we offer.

Posted in Business, Marketing, Marketing plans, Marketing Strategy, Professional service firm marketing | Tagged: , , , , | 1 Comment »

15 Tips for Creating Engaging Content

Posted by advantagemarketing on December 22, 2010

social media conversations

Write as if you were having a conversation with the reader.

By Loraine Kasprzak, CMC

Content rules. Whether you’re tweeting, writing blog posts, or contributing to a LinkedIn group discussion, it is content that drives conversations and connects your professional services firm to its social network. But creating content that your audience will want to read can be challenging.

Imagine you’re reading this paragraph in a consulting firm’s blog:

An organization’s business architecture revolves around five broad areas viz. the customer segment, scope of products or services, geographic coverage, strategic differentiation and profit pools. During the course of an M&A, organizations tend to alter one or more parameters of their business architecture which will impact their IT strategy needed to enhance customer reach, add efficiencies, reduce cost, add competitive advantage or enable business processes that could bolster any of the aforementioned.

Difficult to read*, isn’t it? Too often, B2B firms create excruciating content just like this and push it out to their social media channels. Then they wonder why they get so little engagement in return.

How can you write simply and well, so that others will want to connect with your company? These 15 tips will help you create engaging content:

  1. Before you start writing, decide the three main messages you want to get across to your reader. Stick to discussing these points in your piece, even if you find other ideas competing for your attention. Pack too much into your writing and you risk losing the reader’s interest.
  2. Write for the reader, not yourself. Be respectful of your reader’s intelligence and time by getting to the point quickly. Be sure to relate your topic to the reader’s needs.
  3. Write as if you were having a conversation with the reader. Avoid using corporate and technical jargon. Plain English is always best.
  4. Avoid, as often as possible, overused business words and phrases that can make your writing appear dated.
  5. The title of your work is important. It should compel the reader to want to know more and should include the most important messages you want to get across. If you were writing about a new information technology solution, your title might be, “New Info Tech Solution Reduces Risk, Increases Return on Investment”.
  6. Hook your reader in the first paragraph. You can do this by asking a question or sketching a scenario in a few sentences.
  7. Most readers will skim and dive in to read only if something catches their eye. Use a mix of short and long sentences and lots of white space to make your writing more appealing.
  8. Use bullets, checklists, and subheads to guide your reader through your writing and keep them interested. You can also bold your main points so that they are more obvious as the reader skims.
  9. Avoid using the passive voice. For example, say, “Joe saw him.” rather than “He was seen by Joe.” The first is short and precise. The second is longer and therefore harder to read. Too much passive voice puts the reader to sleep.
  10. When you do use technical terms or acronyms, define them on first use, even if you think your reader may be familiar with them.
  11. Make your points as simply as possible without dumbing down your topic. Don’t make your reader work too hard to understand what it is you’re trying to say. When reading gets too complex, readers find better things to do with their time.
  12. Support your points with relevant examples, analogies, or short stories. This brings your content to life.
  13. Declutter your writing. When you’ve completed your first draft, go back and read it with an eye towards using shorter sentences and fewer words. For example, use “our books” in place of “the reference materials that belong to us.”
  14. Proof and edit your work before publishing it. It’s easy to overlook this step if you’re on deadline. But rereading your work lets you to spot things that need fixing – poor word choice, passive voice, typos, etc. These often aren’t obvious in the drafting stage.
  15. Close with a call to action. What is it that you want readers to do? Offer comments on your blog post? Contact your company sales executive for more information?

There are many resources that can help you write compelling content.  I recommend my clients read On Writing Well by William Zinsser. Although not specifically written for social media, it is an excellent guide to the basics of good writing.

Continue the discussion. What experiences have you had creating social media content? What tips do you suggest for writing engaging content? Please share your thoughts in the Comments section.

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* If you like statistics, this passage has a Flesch-Kincaid reading level of 21.7 – well beyond college level – and a Flesch reading ease of 4 out of a possible 100 points.

Photo taken by Loraine Kasprzak at the Grounds for Sculpture, Hamilton, NJ.

Posted in Business, Marketing, Professional service firm marketing, Social media marketing | Tagged: , , , , , | 6 Comments »

How Professional Service Firms Can Get Started in Social Media

Posted by advantagemarketing on December 9, 2010

By Loraine Kasprzak, CMC

Marketing frameworkIn my last post, I wrote about how social media can help professional service firms become thought leaders for their target clients. I also talked about how to choose the most relevant social media for your firm.

Here’s a simple framework for fitting social media into your firm’s marketing plan. Think of three interactive segments that build on each other to benefit your practice: tried and true tactics, conscious outreach, and cutting edge tactics. With this framework in mind, you can choose the tactics from each segment that fit your firm’s culture, level of marketing expertise, and target market.

Tried and true tactics. These are the marketing tactics that most professionals already have in place and feel most comfortable using. They include email signatures, business cards, elevator speeches, white papers, and your firm’s website and brochure. Tried and true tactics can be used to call attention to your firm’s social media presence.

Conscious outreach. These take a bit more time and effort on the part of the individuals in your firm. They include attending and speaking at association and industry meetings, getting client testimonials, meeting one-on-one with prospective referral sources, and issuing periodic press releases about your firm’s activities. These efforts provide content that you can leverage via social media marketing.

Cutting edge tactics. Tactics such as blogging, tweeting, webinars, and podcasts may not be used by your firm and may not be in your comfort zone – yet. LinkedIn, Twitter and blogs are the three social networking tools that are commonly used by professional service providers to engage their target audiences. These are a good starting point for your firm.

Quick Start Tips

You can waste quite a lot of time learning the social media basics. These tips will get you off to a quick start:

LinkedIn

  • Set up your LinkedIn profile by following the on-screen directions. Upload your photo – this adds credibility to your online presence.
  • Click on the Contacts tab and add connections from among your business colleagues, acquaintances, etc.
  • Comment on your connections’ activities.
  • Join and participate in LinkedIn Groups – your goal here is to provide thoughtful commentary NOT to push your services.

Twitter

  • Set up your Twitter account and don’t forget to upload your photo.
  • Use Twitter’s Find People capability to find others to follow. If you follow others, they will usually follow you back.
  • Not familiar with Twitter terminology? This Twitter terminology post will get you started.
  • A good rule of thumb is five retweets – which is reposting someone else’s informative tweet – for every one tweet of your own.

 Blogs

  • Search AllTop.com, a curated list of blogs, for the topics that are relevant to your profession.
  • Pick five of the blogs that seem most relevant to you, and follow these. You can set up a Google Reader account to keep track of your selected blogs all in one place.
  • As you follow blogs, comment on posts to add insight and relevant information. As with the LinkedIn Groups, you aren’t commenting to push your services but to interact and get known in the community.
  • When you become more comfortable in the blogosphere, set up your own blog. WordPress is a good choice. It offers online tutorials, is easy to use and has decent tracking capabilities.

Pressed for time? Advantage Marketing consultants can help you get set up for social media and create valuable content to share. Contact Advantage Marketing today.

Posted in Business, Marketing, Professional service firm marketing, Social media marketing | Tagged: , , , , | 2 Comments »

Does Social Media Fit in Your Professional Services Marketing Plan?

Posted by advantagemarketing on December 7, 2010

By Loraine Kasprzak, CMC

social media for professional service firms“How can we use social media?”

That’s a question I often get from partners and owners of professional service firms. They think social media is something they should be paying attention to, yet they are unsure where to start, or even if they should start, using it.

For retailers and other businesses that market products entirely to consumers, social media marketing – through Facebook, Twitter or even YouTube – has become accepted practice. It lets them to get closer to their customers, provide better service and earn positive word of mouth.  But what about professional service firms? Is there value for you in social networking? If so, which of the many social media tools is relevant for you?

Thought leadership and social networking

If you run a professional service company, perhaps the greatest value in participating in the social media world is the opportunity to present your firm as a thought leader. You can do this by creating content that is useful to your prospects and customers – white papers, case studies, tip sheets, how-to videos, etc. When you share useful content in the social network, it helps your firm get known as the “go-to” experts.

I recently worked with D.G. McDermott Associates, a compensation consulting firm, to promote Bulletproof Your Compensation Plan, a white paper targeted at New Jersey middle market businesses. Our online campaign led to well over 40 white paper downloads, exceeding our goal. More importantly, over 40 companies became aware of McDermott Associates’ compensation plan expertise.  (What we did to keep these prospects engaged will be the subject of a future blog post.)

Engaging in relevant social media

It’s a good idea to do some research before selecting the social media tools you will use. You don’t want or need to be on every social networking site. According to David Meerman Scott, author of The New Rules of Marketing and PR, “For most people and organizations, it’s better to be active in a few social networking sites instead of creating profiles on dozens of them and being too busy to spend much time on any one.”

An easy approach is to ask your customers which social media they are using when they are buying or talking about services such as yours. Are they using Twitter? Reading blogs? Posting updates to LinkedIn or Facebook? Whatever they’re using should be part of your plan.

Professional associations often have websites with social networking capabilities and you should visit and evaluate these sites. For example, the Institute of Management Consultants has a members-only section where members can post profiles and share content with other members.

Although it might be considered heresy in the social media world, the truth is, some prospects and customers aren’t discussing your type of service online. It could be out of privacy concerns, or a lack of time or interest. For example, I have one client who offers executive coaching to Fortune 500 firms. Although there are countless Twitter and blog posts about executive coaching, it’s not the corporate HR Vice Presidents – who typically hire executive coaches – who are engaged on these sites. For this client, social media marketing is a much smaller component of his overall marketing effort.

In the next post, I will provide a simple framework for fitting social media into your firm’s overall marketing plan, and some tips for getting started in social media.

Does your professional services firm need help getting started in social media marketing? Contact the marketing experts at Advantage Marketing, we’d be glad to help.

Posted in Business, Marketing, Marketing Strategy, Professional service firm marketing, Social media marketing | Tagged: , , , , | 1 Comment »

 
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